24hoursMVP, Inc. (“Kavun”, “We“, “Us“, or “Our”) is dedicated to safeguarding the personal informationor sensitive personal information of its users (“You, ”Yours”, “User”), which includes a buyer of professional software development services (“Client(s)“) or any person providing professional software development services (“Services”) to the Client (“Freelancers”/ “Agencies”) or any visitor of the Site, as defined below, to guarantee the privacy and security of Your personal information and sensitive personal information.
The Policy defines personally identifiable information (“Personal Information“) as information that directly or indirectly identifies You, such as Your first and last name, residential address, e-mail address, or other contact details. Sensitive personal information (“Sensitive Personal Information“), including User passwords, financial information such as bank account, credit/debit card, or other payment instrument specifics is also covered by this definition of Personal Information. These definitions may differ depending on the jurisdiction You reside in.
We are committed to protecting and preserving the security and privacy of Your Personal Information and Sensitive Personal Information. In pursuit of the same, We take extensive measures to comply with privacy laws in every jurisdiction where We conduct business.
While Our information processing activities are intended to be globally covered by this Policy, certain jurisdiction(s) may have stricter legal constraints. For example, a nation’s laws may impose restrictions on the types of Personal Information We can collect or how We can handle or transfer that information. In such cases, We will adjust Our internal rules and procedures to comply with the relevant local law(s). As a responsible User, it is Your sole responsibility to be informed about any such changes to this Policy.
2. COLLECTION AND USE OF PERSONAL INFORMATION
2.1. Whose and What Personal Information or Sensitive Personal Information We Collect?
We require certain Personal Information or Sensitive Personal Information depending on Your use of Our Site. This information is crucial for Us to meet Our responsibilities and comply with relevant legislation(s).
2.1.1 Personal Information of Clients and Freelancers/ Agencies- While using the Site or Service as either a Client or a Freelancer, it may be necessary for Us to processYour Personal Information which includes but is not limited to Your first and last name, email address, company address, billing address and phone number.
2.1.2 Payment information- If You either use or provide the Service(s), We will additionally collect specific payment details, such as credit card information, bank account details or any other banking/billing/payment related information.
2.1.3 Identifying children under 18 years of age- Our Site and Services are designed for individuals aged eighteen (18) years and above. We do not intentionally gather Personal Information from anyone under the age of 18. If We become aware that someone under 18 has given Us Personal Information, We will make commercially reasonable efforts to erase the data from Our records. In case You are a parent or legal guardian of an individual under 18 and think that We haveobtained the individual’s Personal Information, please contact Us atyev@24hoursMVP.xyz.
2.1.4 Non-Identifiable information- We might gather other types of data, including demographic data, zip codes, details related to how You use the Site and Our Services, and project-related data that doesn’t disclose Your identity (“Non-Identifiable Information“). We may combine information obtained from Our Users, whether they are registered or not. Usernames are regarded as Non-Identifiable Information and are shared publicly via the Site and Our Services and can be viewed by other Kavun Users.
2.1.5 Information We receive from third parties- We may also receive information about You from third-party sources. For instance, We may enhance the information We collect by adding external records, or third parties may provide Us with information as part of a co-marketing agreement or upon Your request (such as when You decide to log in using a third-party service). In case We combine the information We get from third-party sources with the data We collect through the Service, We will handle the combined information in accordance with this Policy.
2.1.6 Information obtained automatically- Whenever You utilise or interact with Our Services, We and Our third-party service providers, including analytics and third-party content providers, may automatically gather specific information from You. This information may comprise the type of browser and operating system You are using, the URL or advertisement that referred You to the Service, the search terms You utilised to locate Our Site and Services, the sections of the Service that You explored, and other details typically shared when browsers communicate with websites. We may join this data automatically collected through logs with other information that We obtain about from You. We do this to enhance the Services We provide, marketing strategies, analytics, and overall Site performance.
2.2. How We collect Personal Information and Sensitive Personal Information
By proceeding beyond this Policy, We understand that You are giving us Your informed, voluntary, and explicit consent to process Your Personal Information in this manner.
2.2.2. Web Beacons- We, along with Our marketing partners, affiliates, analytics, and service providers, may also use software technology called “web beacons” or “tracking tags” to help Us monitor the effectiveness of Our Site’s content and provide You with relevant advertising. Web beacons are small graphics with a unique identifier that may be invisible to You and are used to track the online activity of internet users. They are embedded in the web pages You visit or e-mail messages You receive. These technologies may be used for various purposes, such as counting visitors to Our Site, monitoring how Our Users navigate the Site and Our Services, tracking how many e-mails were opened or counting how many particular articles or links were viewed.
2.3. Our purpose behind processing Your Personal Information or Sensitive Personal Information
We process Your Personal Information or Sensitive Personal Information for a variety of reasons such as providing, enhancing, and managing Our Services, communicating with You, ensuring security and preventing fraud and complying with relevant law(s). We may also use Your Personal Information for other purposes, subject to Your consent. We process Your Personal Information for purposes which include but are not limited to:
2.3.1. Transaction between the Client and the Freelancer– We process Your Personal Information in order to facilitate the transaction between the Client and the Freelancer and to address their respective queries.
2.3.2. Business Management- To effectively manage Our business operations, We require Personal Information for various of purposes such as maintaining employee databases, managing company assets, providing Client reviews, reporting and distributing public data (e.g., annual reports), and organising work assignments. This information may also be used to comply with government rules and regulations.
2.3.3. Personalise Your experience– We make use of the Personal Information You provide Us, which includes the software products and services You use, have used in the past, or are currently exploring on this Site, in order to personalise and offer recommendations to You based on the information You have given to Us.
2.3.4. To improve and understand the usage of this Site- We use Your Personal Information related to Your activities on the Site, such as the pages You visited, Your search history, and the time, date, and duration of Your visits, to gain a deeper understanding of how the Site is being used and to improve its performance.
2.3.5. Engage in research and analysis related to the Site– Your Personal Information is used to identify and resolve any errors, as well as to research and test new and different features. Additionally, We analyse how visitors use and access the Site.
3. THIRD-PARTY LINKS
3.1. Kavun may collaborate with partners, such as network advertisers, ad agencies and analytics service providers to obtain information on the traffic on this Site, the Services You provided/availed and the actions taken on the Site. Our partners also help Us serve advertisements on other websites and mobile apps. These service providers may collect certain Personal Information about Your visit to the Service(s) and other websites and they may set and access their tracking technologies on Your device such as cookies and web beacons. They may use this information to show You targeted advertisements. Some of these third parties may also collect Personal Information. We may also share certain Non-Identifying Information with these parties in connection with the services they provide to Us.
3.2. If You want to stop receiving third-party notifications, You can send Us an e-mail atyev@24hoursMVP.xyz. If You access the Site through certain desktop browsers, You may receive push notifications with Your permission. You can modify Your notification preferences in the settings menu of the mobile application, Your mobile phone settings, or the applicable browser.
4. DATA SHARING AND DISCLOSURES
Kavun will not disclose Your Personal Information to other User(s) or third parties, unless it is necessary to fulfil the Service(s) You have requested through Kavun.
However, We do share Your Personal Information with third parties such as service providers, regulated institutions (e.g., financial institutions), affiliated entities and business partners.
4.1. Sharing Freelancer’s information with Clients- Clients are provided with information about Freelancers who are working on their project, which may include details from their workstream and work history. Please note that if a Freelancer is suspended from using the Services of Kavun, We may share that information with Clients for whom the Freelancer has worked or applied to work. In the event that You decide to apply for work as a Freelancer through the Site or Service, We will share relevant information with the applicable Client(s), which may include Personal Information from Your Freelancer profile and any other relevant details related to Your application.
4.2. Sharing Client’s information with Freelancers- In case You have established a service agreement with another User, We may disclose Your name, company address, billing address, tax ID or VAT number to them for the purpose of completing the transaction or resolving any claims or disputes. However, Your Personal Information will not be used for any unrelated purposes, such as marketing without Your explicit consent.
4.3. Service providers- We may engage the services of third-party companies and individuals to assist Us in providing, maintaining and improving Our Service(s). These third parties may perform tasks on Our behalf, such as database management, web analytics, online advertising, payment processing, fraud detection, and improving the features of Kavun’s Sitefrom time to time. To carry out these tasks, they may require access to Your Personal Information and You absolve Kavun from all liabilities in this regard.
4.4. Legal and investigative purposes- Kavun may be obliged to share Your Personal Information with government, regulatory, judicial or quassi-judicial agencies as required by law or if requested to do so by such agency(ies). We may disclose Your Personal Information to these agencies if We deem it necessary or appropriate, based on Our sole discretion, to respond to legal processes or court order, to protect Our’s or a third party’s property and rights, to safeguard the public or any individual, or to prevent or stop any potentially illegal, fraudulent, unethical, or actionable activity.
4.5. Professional/Legal advisors- We may share Your Personal Information with Our professional advisors such as law firm(s)/ legal counsel(s) if it’s necessary to defend, establish, or enforce Our legal rights or to get legal assistance for a disputed subject matter.
4.6. Internal and business transfers: We may, now or in future, disclose Your Personal Information to Our affiliates and subsidiaries for business and operational reasons. In the event of a merger, acquisition, reorganization, or sale of assets, We may sell, transfer, or share some or all of Our assets, including Your Personal Information, as part of the due diligence process with any potential acquiring entity or in the event of bankruptcy. We will inform You of any changes in ownership or use(s) of Your Personal Information by sending You an email and/or posting a prominent notice on Our Site. You will also be informed of any choices You may have regarding Your Personal Information.
5. LEGAL BASIS TO COLLECT YOUR PERSONAL INFORMATION
5.1. We will only handle Your Personal Information or Sensitive Personal Information if We have a valid legal reason to do so under applicable law(s). This may include obtaining Your informed, voluntary, and explicit consent, complying with relevant laws, providing You with services to fulfil Our contractual obligations, protecting Your rights or fulfilling Our legitimate business interests.
5.2. International data transfers- We are a US-based company. If You are located outside of the US and choose to share Your Personal Information with Us, We will transfer Your Personal Information to the US for processing. US may not have the same data protection laws as Your country. However, We will protect Your Personal Information as described in this Policy. By using the Site and Service or sharing Your Personal Information with Us, You explicitly consent to the transfer, processing, and storage of Your Personal Information. We comply with applicable law(s) to protect Your Personal Information.
6. RETENTION OF YOUR PERSONAL INFORMATION
Our topmost concern is to ensure the protection of Your privacy. We ensure that any Personal Information or Sensitive Personal Information We collect will only be kept for as long as necessary to fulfil the lawful purposes outlined in this Policy or as mandated by applicable laws/local laws and regulations.
The duration for which We retain Your Personal Information may vary depending on the country or region in which You reside. Unless required by applicable law to do so, We will not retain Your Personal Information if You choose to discontinue using Our Services. However, there may be situations where We need to retain Your Personal Information for a longer period, even after You stop using Our Services. This could be for legitimate business reasons, such as maintaining transaction records, addressing any outstanding issues, or for compliance with legal or regulatory obligations.
Additionally, in the event of a dispute or investigation, We may need to retain Your Personal Information to enable Us to respond to any legal claims or inquiries from regulatory authorities. We will only keep the necessary information and will make sure that Your Personal Information is kept secure and confidential.
7. WHAT WE DO TO SECURE YOUR INFORMATION
We take reasonable steps to safeguard and protect Your Personal Information to prevent the unintentional loss, alteration, destruction, disclosure or unauthorised use of Your Personal Information. The Site is secured using Secure Socket Layer technology (SSL).
Although We strive to protect Your Personal Information, We cannot guarantee or warrant the security of any information You transmit to Us and this includes the security of Your Personal Information stored in third party-servers such as Amazon Web Services (AWS), USA.
8. PROCEDURE REGARDING CHANGE OF USER INFORMATION OR CLOSING USER ACCOUNT
8.1. If You are a registered Kavun User, You have the option to update Your communication preferences through Your account. If You don’t want to receive marketing e-mails from Us, You can follow the opt-out instructions provided in those e-mails. However, please note that We may still send You certain messages related to Your account or use of the Service(s), such as administrative or service announcements, even if You opt-out from receiving marketing communications.
8.2. In accordance with applicable law(s), You can request access to Your Personal information by contacting Us at yev@24hoursMVP.xyz. We will respond to Your request for access to Your Personal Information within a reasonable period of time or as per applicable law(s).
8.3. You can make changes or updates to Your Personal Information or Sensitive Personal Information at any time by updating Your account. It is Your responsibility to ensure that the Personal Information You provide to Us is accurate and up-to-date and any failure to do so will be solely Your responsibility. In such an event, Your access to Our Services and/or the Site may be terminated or suspended.
9. CHANGES TO THE POLICY
We reserve the right to modify this Policy at any time, in response to changes in applicable law(s), Our business operations or Services. The updated Policy will become effective on the modification date indicated at the top of the page. To stay informed about how We handle Your Personal Information, We recommend that You review this Policy periodically.
Your continued use of the Site indicates Your acceptance of the most current version of the Policy, which You are presumed to have read and understood.
10. GRIEVANCE REDRESSAL
If You ever have an issue or concern about how Your Personal Information or Sensitive Personal Information is being processed, stored, or shared, You have the option to get in touch with Our grievance redressal team at yev@24hoursMVP.xyz.